TapIQ

Card Returns & Refunds

Effective date: October 13, 2026

This policy covers physical TapIQ NFC cards ordered inside the TapIQ app. It forms part of our Terms of Service. It does not cover software subscriptions, which are governed by Section 3 of the Terms.

Every card is made for one profile. Before a TapIQ card ships, its chip is programmed with the link to the profile you chose at checkout, and that link cannot be changed afterwards. A returned card cannot be reissued to anyone else, which is why we replace defective cards rather than take back working ones.

1. No change-of-mind returns

Because each card is programmed to your profile before it ships, we do not accept returns or give refunds for change of mind, and a card that works as described is not refundable. Please check the quantity and colorway in your order before you confirm it.

2. Defective or incorrect cards

If a card is defective or is not what you ordered, we put it right at no cost to you. A card is defective if its chip does not open your profile when tapped by an NFC-capable phone held correctly, or if it arrives physically damaged. An order is incorrect if it arrives with the wrong quantity or colorway, or with items missing.

Report the problem within 30 days of the delivery date shown by the carrier (see How to report a problem). We will send a free replacement. If a replacement is not possible — for example because the colorway is no longer available — we will refund the affected cards instead.

Before you write, please check that the phone being used has NFC switched on and is unlocked, since many "dead card" reports turn out to be phone settings. Cards that have been bent, cut, engraved, written on or otherwise altered after delivery are not covered.

3. Refunds

Where a refund is due, it goes to the original payment method through our payment processor, Stripe, within 10 business days of our approving it. Your bank or card issuer may take additional time to post the credit. A refund covers the price of the affected cards and any shipping you paid for them.

4. Shipping

Cards ship within 48 hours of the order. TapIQ pays the shipping for every replacement we send and, if we ask you to return the defective or incorrect card, for the return as well: we will email you a prepaid label. Please use the label and address we give you; we cannot be responsible for cards sent elsewhere. In many cases we will not need the card back and will tell you so.

5. How to report a problem

  1. Email support@tapiq.com from the email address on your TapIQ account with your order number, a description of the problem and, if you can, a photo.
  2. We reply with the next step: a replacement on its way, a prepaid return label, or confirmation of a refund.
  3. If a return is needed, ship the card back with the label we send. Replacement or refund follows as described above.

6. Custom-designed cards

Fully custom cards in your own design are not currently offered. When they are, they will be made to order and this page will set out their terms.

7. Your statutory rights

Nothing in this policy limits rights you have under applicable consumer-protection law that cannot be waived by agreement.

Contact

TapIQ Inc. — support@tapiq.com
8553 North Beach Street, Keller, Texas 76244