Accessibility
Effective October 13, 2026 · Last reviewed October 13, 2026
TapIQ Inc. wants everyone to be able to learn about and use TapIQ, including people who rely on a screen reader, keyboard, voice control, magnification or captions. This statement covers the TapIQ website at tapiq.com. The TapIQ application at app.tapiq.com and the TapIQ mobile apps are covered under Known limitations.
Our commitment
We aim for the TapIQ website to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. We treat accessibility as part of design and development, not a separate project: new pages and components are checked against WCAG 2.1 AA before they ship, and we re-test the site when it changes substantially.
What we have done
- Keyboard access. Every link, button, form field, tab and expandable section on the site can be reached and operated with a keyboard, including the scrolling product previews. Focus is visible on every interactive element.
- Color contrast. Body text, links and labels meet the 4.5:1 contrast ratio for normal text and 3:1 for large text, on both the light and dark sections of the site.
- Structure. Pages use a single top-level heading, a heading order that does not skip levels, and header, navigation, main and footer landmarks, so screen-reader users can navigate by structure.
- Images and icons. Meaningful images have text alternatives; decorative images and icons are hidden from assistive technology.
- Motion. The site honors your operating system's "reduce motion" setting: animated demonstrations settle to their final state and transitions are shortened or removed.
- Reflow. The site reflows to phone-width screens without horizontal scrolling.
- Forms. Form fields have labels that assistive technology can read.
We test with automated tools (axe-core) at desktop and phone widths, and by hand with a keyboard. Screen-reader testing is on our list; see Known limitations.
Known limitations
We know about the following and are working on them. If you run into one, the contact details below will get you the information another way.
- Animated product demonstrations. The homepage shows what happens after a card tap as an animated sequence (a card tapping a phone, a contact record filling in). The animation is decorative; the same information is in the text beside it, but the animation itself is not described step by step to screen readers.
- Product previews. The dashboard, contacts and integrations previews on the homepage are illustrations built from sample data. Their contents are not meant to be read as real information, and some of the small labels inside them do not meet the contrast ratio for text. We are relabelling them as images.
- The TapIQ application (app.tapiq.com) and mobile apps. The app is built with Flutter. We are auditing it separately; the issues found so far are controls without names for screen readers on the sign-in, sign-up and card-store pages, and focus order that is not always visible. Fixes are in progress and this statement will be updated as they ship.
- Third-party content. Member profiles contain content published by the members themselves, such as photos without descriptions, which we do not control. Payment pages are provided by Stripe and are subject to Stripe's accessibility practices.
- Screen-reader testing. The site has been tested with automated tools and a keyboard, not yet by hand with VoiceOver, NVDA or JAWS. We will update this statement when that testing is done.
- PDF and downloadable files. Any documents we provide for download may not yet be fully tagged for screen readers. Ask us and we will provide an accessible version.
Compatibility
The site is designed to work with current versions of Chrome, Safari, Firefox and Edge, and with the screen readers built into those platforms. Its text content does not depend on JavaScript: with scripts disabled, the pages still read in order, without the animated demonstrations.
Tell us what is not working
If any part of TapIQ is hard or impossible for you to use, please tell us. Email hello@tapiq.com with "Accessibility" in the subject line and, if you can, the page address, what you were trying to do, and the browser and assistive technology you were using. We reply within 5 business days, and we will work with you to get you the information or complete the task another way in the meantime.
You can also write to TapIQ Inc., 8553 North Beach Street, Keller, Texas 76244.
Formal complaints
If you are not satisfied with our response, you may contact us again and ask that your concern be escalated, and we will respond in writing. This statement does not limit any rights you have under the Americans with Disabilities Act or other applicable law.